TrustRadius Insights
TravelPerk has become an essential tool for users looking to streamline and simplify their business travel planning. With its …
Overview
What is TravelPerk?
TravelPerk, headquartered in Barcelona, offers their eponymous travel management application supporting bookings management, travel policy controls and management, invoicing, and other features.
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What is TravelPerk?
TravelPerk, headquartered in Barcelona, offers their eponymous travel management application supporting bookings management, travel policy controls and management, invoicing, and other features.
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- Free/Freemium Version
- Premium Consulting/Integration Services
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What is TravelPerk?
TravelPerk Integrations
TravelPerk Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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(17)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
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TravelPerk has become an essential tool for users looking to streamline and simplify their business travel planning. With its user-friendly interface and efficient features, this platform has proven to be invaluable in reducing costs and saving time. Users can easily find, book, and edit tickets and hotel reservations with just a few clicks, eliminating the hassle of dealing with multiple websites or travel agencies.
One of the standout use cases of TravelPerk is its ability to facilitate collaboration and coordination among colleagues. Users can easily share and plan trips with their peers, making it simple to coordinate travel arrangements and obtain internal approvals. This feature has been particularly beneficial for international companies with multiple global offices, as TravelPerk serves as a centralized platform for all travel bookings across different departments. Additionally, employees can browse options, book trips within a set budget, and pay using the company card, eliminating the need for expense reimbursement.
Engineers who frequently travel have also found great value in TravelPerk's capabilities. The platform caters to their specific needs by offering policy control and transparency while still allowing flexibility in managing their own travel arrangements. Moreover, by providing cost center visibility by department, TravelPerk helps track costs and expenses more effectively.
Furthermore, TravelPerk serves as a global travel tool that ensures the security of personal credit card information. Users can confidently book any kind of business travel without relying on personal cards. The option to make manager approval mandatory adds an extra layer of security and prevents unauthorized bookings.
Overall, TravelPerk has proven its worth as a versatile platform that addresses various pain points related to business travel planning. Its ability to save time, reduce costs, facilitate collaboration among colleagues, provide policy control and cost visibility, and ensure secure bookings make it an indispensable tool for businesses of all sizes with global operations.
Clean and User-Friendly Interface: Multiple reviewers have praised TravelPerk's clean, attractive, and easy-to-use interface. Users find the platform visually appealing and appreciate its user-friendly design, which contributes to a seamless booking experience.
Responsive Customer Support: Many users have highlighted TravelPerk's responsive and helpful customer support. Reviewers mention that the support team is quick to respond and effectively addresses any concerns or issues raised during the booking process.
Effortless Booking Process: Several reviewers have stated that booking flights on TravelPerk is effortless. They appreciate features such as automatic payment through preset cards, eliminating the need for manual payments. This streamlined process ensures smooth transactions and saves time for users.
Inconvenient Flight Filtering: Users have expressed frustration with the search results in TravelPerk, as it does not provide an option to filter flight options based on budget. This lack of functionality forces users to manually click through pages of out-of-budget flights, which can be time-consuming and inconvenient for them.
Confusing Economy Seat Details: Some users find it confusing to determine the type of economy seat they are booking through TravelPerk. This lack of clarity has led to instances where users accidentally booked flights without the ability to bring a free carry-on bag.
Lack of Pre-Selecting Seats: Several reviewers have mentioned their dissatisfaction with TravelPerk's inability to allow users to pre-select their own seats. Instead, they are required to contact TravelPerk separately in order to make seat arrangements. This additional step is seen as an unnecessary hassle by some users.
Users have made several recommendations based on their experiences with TravelPerk. The most common recommendations include utilizing TravelPerk for all travel needs. Users highly recommend it as a tool to manage travels, invoices, and trip planning. They find it very convenient and easy to use, making it an excellent choice for companies looking for a simple way to book flights.
Another recommendation is to try the premium service offered by TravelPerk. Reviewers suggest using this upgraded option for added benefits and features that enhance the overall experience of using the platform.
Additionally, users encourage others to be patient and give TravelPerk time to improve and implement new features. They appreciate the great customer service provided by the company and believe that continuous improvements will further enhance the functionality and usefulness of the tool.
Overall, users recommend giving TravelPerk a try for its convenience in managing travel arrangements, the benefits offered by the premium service, and the continuous improvements being made to the product.
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Reviews
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Score 1 out of 10
Vetted Review
Verified User
I really wanted to like TravelPerk. We previously used TripActions and had a lot of issues with it, some of which were related to the product itself as well as customer service problems. TravelPerk presented itself as a much better alternative, with capabilities that TripActions doesn't have, and "7-star" customer service. Unfortunately, this is absolutely not the case. Customer service agents are careless and make mistakes constantly. I'm triple and quadruple checking bookings because so many aspects of the bookings are incorrect when made through their "Concierge" service. What a shame.
- Great demo and pre-sale process
- Event pages are nice
- Easy to use interface
- Truly awful customer service agents who are careless and make mistakes constantly
- Inability to see other travelers on the App, even as an admin
- AE does not escalate issues quickly or seriously enough
- Negative ROI. It took so long to implement this with the company due to billing and invoicing issues, and now I'm constantly encountering problems with their customer service agents.
TravelPerk and TripActions both have their issues. I am looking for a third option.
November 14, 2019
Fantastic travel platform: go with TravelPerk!
TravelPerk is being used by the whole company in the US. We created cost center by department so it is easier to see costs and expenses per department. This is a great platform for our engineers traveling 70% of their time.
- User friendly.
- Great customer support and the chat works well.
- I like that we receive an invoice at the end of the month and not automatic debit from the credit card.
- Even if it is a business tool, add the option to buy tickets for minors and children.
- Be able to add TSA for Americans.
- Be able to add frequent fliers miles with airlines.
- Positive impact on booking: fast for our users.
- Great reporting, lots of details on the invoice.
- We can customize the platform. Great advantage: I can add project codes, cost centers ...
TravelPerk does not make us pay for booking flights so it is a much cheaper option for the same quality of service.
The chat option is great, compared to phone customer service with Egencia that also gets costly: $22/call.
The chat option is great, compared to phone customer service with Egencia that also gets costly: $22/call.
May 15, 2019
Self-service corporate travel booking
I work for an international company with multiple global offices, yearly retreats, etc. We use TravelPerk for all travel (flight and hotel) bookings across all departments. This allows employees to browse options, book their trips within a set budget, and then pay using the company card -- no need to expense and get reimbursed.
- Very clean, attractive interface. TravelPerk is easy to use and looks great.
- Good customer support. When I've had trouble with bookings, TravelPerk support responds quickly and addresses the issue.
- You can easily add personal travel information (e.g., frequent flyer numbers) that are automatically applied to your flights, no need to add it manually with each booking.
- You can't filter search results to only show flights within your set budget, which is incredibly frustrating. Yes you can organize by price, but I prefer to organize by flight time and always have to click past pages and pages of out-of-budget flights.
- The TravelPerk search results do not make it clear what type of economy seat you're booking. I accidentally booked a flight where I could not bring a free carry-on bag, and this was not clear to me when I selected the flight in TravelPerk.
- I can't do things like pre-select my seat myself. I don't like that I need to contact TravelPerk and have them make the arrangements for me.
- Saves the HR and events team time: employees can book their travel by themselves
- Saves the finance team time: employees book travel using the corporate card, so they don't need to be reimbursed
- Efficient documentation: it's very easy to see and manage employees' trip info and receipts in one place, which helps with accounting